This talk covers a wide variety of topics surrounding the transition from a “hands-off” approach to customer centricity to a much more “hands on” approach that has gained significant traction in recent years that will now have rocket boosters in light of covid-19

The old adage of the customer is always right has moved into the real estate space, and especially into offices. As offices are changing to be a place of business and into a space that inspires collaboration, enables focus work, and is flexible to meet today’s demands, this panel discusses what the office looks like after the pandemic.